Terms of Service

Defix Inspection may offer different account plans, service tiers, usage models, and subscription options. These may include credit-based plans and monthly subscription plans, each with different features, usage capacities, inspector-seat limits, access permissions, and service limitations.

4.1 Credit-Based Plan
Under a credit-based plan:
– An inspection case may require the use of one or more credits, depending on the applicable plan and service configuration.
– Unless otherwise stated, one (1) credit represents one (1) inspection case, being one property inspection project or property unit.
– Credits may be consumed when an inspection case is created, activated, or otherwise used in accordance with the applicable plan.
– The available features, inspection capacity, and functions may be subject to the terms and limitations of the applicable credit-based plan.
– Any unused credits remaining in the account will remain associated with the account, subject to any applicable expiry or other conditions expressly stated by Defix Inspection.

4.2 Monthly Subscription Plan
Under a monthly subscription plan:
– The customer is charged a recurring monthly subscription fee according to the selected plan.
– Subscription plans may provide unlimited inspection cases and reports, subject to the applicable plan’s terms, fair-use requirements, technical limitations, or other restrictions specified by Defix Inspection.
– Each subscription plan may provide a different number of permitted inspector seats.
– An inspector seat represents one individual user account authorised to access and use the Defix Inspection platform under the applicable subscription plan.
– Each user must use their own authorised login account. User accounts must not be shared, transferred, or used by multiple individuals unless expressly permitted by Defix Inspection.
– The number of inspector seats that may be created or assigned is limited according to the selected subscription plan.
– Additional inspector seats may be purchased or added where such option is made available by Defix Inspection and may be subject to additional charges.
– The account owner or authorised administrator is responsible for managing user access and ensuring that the number of active users does not exceed the permitted inspector-seat capacity.
– Certain features, functions, storage capacity, access permissions, or other service capabilities may vary according to the selected subscription plan.

4.3 Default Account Plan
Unless otherwise specified by Defix Inspection, a newly registered customer account will initially be placed on the credit-based plan.

Customers may subsequently upgrade or change to a monthly subscription plan where such option is made available by Defix Inspection.

4.4 Conversion from Credit-Based Plan to Monthly Subscription
When a customer upgrades from a credit-based plan to a monthly subscription plan:
– Any unused credits remaining in the customer’s account at the time of the upgrade will be retained and held on the account.
– Such credits will not be cancelled, forfeited, converted into cash, or otherwise removed solely as a result of the upgrade.
– During the active monthly subscription period, the customer will use the inspection capacity and features provided under the selected monthly subscription plan rather than consuming the held credits.
– The held credits will remain associated with the customer’s account and will not expire solely because the customer has changed to a monthly subscription plan, unless a separate credit-expiry provision expressly applies.

4.5 Cancellation or Expiry of Monthly Subscription
If a customer’s monthly subscription is cancelled, expires, or is otherwise terminated:
– The customer’s account will return to the applicable credit-based plan after the monthly subscription period ends, unless another plan is selected or otherwise agreed with Defix Inspection.
– Any credits that were held at the time the customer upgraded to the monthly subscription plan will become available for use again under the applicable credit-based plan.
– The customer will not be required to repurchase those previously held credits solely because the monthly subscription was cancelled.
– Inspection cases or reports created while the monthly subscription was active will remain subject to the applicable account access, data retention, storage, and service terms.
– Any subscription cancellation will not result in a refund of subscription fees already paid for a completed or partially completed billing period unless otherwise required by applicable law or expressly provided under the applicable subscription terms.

4.6 Changes to Plans and Service Offerings
Defix Inspection reserves the right to modify, introduce, upgrade, replace, or discontinue account plans, credit requirements, subscription plans, inspector-seat capacities, features, pricing, usage limits, and other service offerings from time to time.

Any changes affecting an existing subscription will be handled in accordance with the applicable subscription terms, billing arrangements, renewal terms, and any notice requirements applicable to the customer.