Privacy
Defix Inspection Privacy Policy
Effective Date: 01 June 2026
Defix Inspection (“Defix”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal data entrusted to us. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use the Defix Inspection mobile application, web portal, website, and related services (collectively, the “Platform”).
By accessing or using the Platform, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide inspection, reporting, and defect rectification tracking services, we may collect the following categories of information.
Account Information
When creating an account, we may collect:
– Full name
– Company name
– Business registration information
– Email address
– Telephone number
– Billing and subscription information
– User role and account permissions
Property and Inspection Information
Users may upload or enter:
– Property addresses
– Unit numbers
– Inspection notes
– Defect descriptions
– Defect locations
– Inspection findings
– Repair status information
– Project information
Photos and Media
The Platform allows users to capture and upload:
– Property photographs
– Defect photographs
– Repair progress photographs
– Completion photographs
– Supporting documents
Stakeholder Information
Users may provide information relating to:
– Homeowners
– Purchasers
– Developers
– Contractors
– Subcontractors
– Consultants
– Project stakeholders
Such information may include names, contact details, project assignments, and portal access information.
Technical Information
We may automatically collect:
– Device information
– Device operating system
– Browser information
– IP addresses
– Login activity
– Usage analytics
– Error logs
– Access timestamps
– Location information (where permitted)
2. How We Use Information
We use collected information to:
– Create and manage user accounts
– Generate inspection reports
– Provide defect management services
– Facilitate collaboration among stakeholders
– Generate secure web portal access
– Track inspection and rectification activities
– Process account administration
– Provide customer support
– Improve platform functionality
– Maintain platform security
– Detect fraud, misuse, or unauthorized access
– Comply with legal and regulatory requirements
3. Sharing of Information
We do not sell personal information. Information may be shared only in the following circumstances:
Authorized Stakeholders
Information may be shared with authorized parties involved in a project, including:
– Property owners
– Homeowners
– Developers
– Contractors
– Subcontractors
– Consultants
– Project stakeholders
Access is limited to information relevant to their role and permissions.
Service Providers
We may engage trusted third-party service providers for:
– Cloud hosting
– Data storage
– Email delivery
– Analytics
– Customer support
– System monitoring
These providers are contractually required to protect your information.
Legal Requirements
We may disclose information when required by:
– Applicable law
– Court orders
– Regulatory authorities
– Government agencies
– Legal proceedings
We may also disclose information to protect our legal rights, users, or the security of the Platform.
4. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
Security measures may include:
– SSL/TLS encrypted communications
– Secure cloud infrastructure
– Access controls and authentication
– Role-based permissions
– Activity monitoring
– Data backup procedures
While we take reasonable precautions, no method of transmission or storage can be guaranteed to be completely secure.
5. Inspection Data Integrity
To preserve auditability and reporting integrity, certain inspection records or reports may become locked after submission or finalization. Once finalized, some information may no longer be editable through standard user functions.
This mechanism helps maintain the accuracy and integrity of inspection records.
6. Camera, Photo Library and Device Permissions
The Defix Inspection mobile application may request access to:
Camera
Used to capture defect photographs, inspection evidence, repair progress, and related documentation.
Photo Library
Used to upload existing photographs and supporting files to inspection records.
Notifications
Used to deliver important updates, reminders, and system notifications. Permissions may be managed through your device settings at any time.
7. Data Retention
We retain information only for as long as reasonably necessary to:
– Provide services
– Maintain business records
– Resolve disputes
– Enforce agreements
– Comply with legal obligations
Inspection records, reports, photographs, and project data may be retained for historical reference, warranty support, compliance purposes, or operational requirements.
We reserve the right to archive or permanently delete inactive data in accordance with our retention policies.
8. International Data Transfers
The Platform may utilize cloud infrastructure and service providers located in multiple jurisdictions.
By using the Platform, you acknowledge that information may be transferred, processed, or stored outside your country of residence where permitted by applicable law. Reasonable safeguards will be implemented to protect transferred data.
9. User Responsibilities
Users are responsible for ensuring they have obtained all necessary permissions, authorizations, and consents before uploading:
– Property information
– Photographs
– Personal data
– Project documentation
– Stakeholder information
Users remain solely responsible for the legality and accuracy of submitted content.
10. Your Privacy Rights
Depending on applicable laws, including the Personal Data Protection Act (PDPA) and other privacy regulations, you may have the right to:
– Access your personal information
– Request correction of inaccurate information
– Request deletion of personal information
– Withdraw consent where applicable
– Request information regarding data processing activities
Certain rights may be subject to legal, contractual, operational, or security limitations.
11. Account Deletion Requests
Users may request account deletion by contacting our support team. Certain information may be retained where required for:
– Legal compliance
– Audit requirements
– Dispute resolution
– Fraud prevention
– Contractual obligations
12. Children's Privacy
The Platform is intended for professional and business use. Defix Inspection does not knowingly collect personal information from children under the age required by applicable law.
If we become aware that such information has been collected, reasonable steps will be taken to delete it.
13. Changes to this Privacy Policy
We may update this Privacy Policy periodically. Any material changes will be communicated through the Platform, email notifications, website announcements, or other appropriate channels. Continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy.
If we become aware that such information has been collected, reasonable steps will be taken to delete it.
14. Contact Us
If you have questions regarding this Privacy Policy or our data handling practices, please contact:
Defix Inspection
Email: concierge@mydefix.com
Website: https://mydefix.com
Support: https://mydefix.com/support/